Automatic Night Service places the system into Night service automatically if all attendant consoles are unable to receive calls, or if all attendant consoles are inactive and the time-out period has expired.
An attendant or telephone user must put the system back into Day service.
After a system reboot, the system restores the same service (Day, Night1, or Night 2) that it was in before the reboot regardless of whether Programmed Service is on or off.
Regardless of the service, the system reverts to the Night1 service after a system upgrade or a database restore.
An attendant console is considered "unable to receive calls" if:
the attendant has busied-out the console
automatic diagnostic maintenance routines determined that the console was faulty
the communications to the console are broken (i.e. a cable is broken or the console line card is faulty or not properly inserted)
the attendant does not answer an incoming call before the attendant busy-out timer expires.
Program the Attendant Busy-out Timer.
Station
Attributes form
Program the Class of Service number.
Call
Rerouting form
Program the first alternative number.
Program the following
parameters in the Call
Rerouting First Alternatives form
Busy/DND: This (for all trunk types)
No Answer: Normal (for all trunk types)
Directory Number Routed To: number of the night answer point.
Not applicable
None